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AIRPORTS

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Airports Council International (ACI) World in partnership with Amadeus has celebrated the winners of this year’s Airport Service Quality awards which highlight the world’s best airports as judged by their customers. This was during the Customer Experience Global Summit this week While the COVID-19 pandemic has had a dramatic impact on global passenger traffic in 2020, it has also affected the expectations customers have for the airport experience. In response, ACI has ensured the ASQ program has evolved with these changing times along with airports that have adapted to better serve our customers. The awards celebration recognized 108 awards which have been won by 89 individual airports around the world. “Amid the most challenging year in the history of our industry, ACI’s ASQ awards recognize airport members that have prioritized listening and responding to the voice of the customer – this has never been more important,” ACI World Director General…

The Aircraft Investigation Bureau (AIB) has confirmed it has been notified that the incident which caused Royal Dutch Airline’s flight from Accra to Amsterdam to be cancelled was because of a bird strike that disrupted the aircraft’s engine before take-off. In a statement, AIB said, “Upon take-off RWY 21, there was a bird strike at 22:35 close to the windshield the Captain had to apply emergency brakes (high brakes).” “Two tyres of the aircraft deflated and two other tyres get worn out but the incident resulted in no fire but only hot brakes the aircraft was towed back to ramp(d1) at 23:21 hrs LT and all passengers were disembarked with no casualties,” reads part of the statement. AIB said as part of its investigation into the incident, it will constitute an Investigation Team to probe the matter with a final report to be developed. It added that whilst investigations are…