Airports Council International (ACI) World has today revealed the recipients of this year’s Airport Service Quality (ASQ) Awards which celebrate and showcase the world’s best airports as voiced by travellers.
The COVID-19 pandemic continued to have a major impact on passenger traffic in 2021 with evolving health measures and a new set of expectations affecting how the airport experience is delivered and experienced. Despite the ongoing crisis, airports around the globe have continued to prioritize listening and adapting to the evolving needs of their customers through ASQ surveys
“After a second year of the pandemic, this year’s Airport Service Quality (ASQ) Award winners are especially reflective of customer experience leadership during the most challenging time in our sector’s history,” ACI World Director General Luis Felipe de Oliveira said. “We are exceedingly proud of their stellar leadership in delivering the very best customer experience.
“The basis of the ASQ surveys and the entire suite of solutions is continual learning and improvement to reach sustainable customer experience excellence. As the industry recovers, continuing to listen and adapt to travellers will be absolutely crucial to strengthening airports’ competitive advantage, non-aeronautical revenue, and ensuring the sustained recovery of the entire aviation ecosystem.”
Below are the 2021 winners from Africa:
BEST AIRPORT BY SIZE AND REGION – AFRICA
Under 2 million passengers per year
Moi International Airport – Mombasa, Kenya
2 to 5 million passengers per year
Kotoka International Airport – Accra, Ghana
Sir Seewoosagur Ramgoolam International Airport – Mauritius, Mauritius
5 to 15 million passengers per year
Jomo Kenyatta International Airport – Nairobi, Kenya
BEST HYGIENE MEASURES BY REGION – AFRICA
Aéroport de la Réunion Roland Garros – Sainte-Marie, Réunion
Sir Seewoosagur Ramgoolam International Airport – Mauritius, Mauritius