Kenya Airways PLC is continuing its drive towards more corporate and product innovation to meet the needs of the changing landscape of travel
The national airline has today launched its Time to Think service that offers customers additional time before they make payments for their bookings.
With travel restrictions, flight delays and cancellations becoming a complex matrix, travellers are not sure if to book well in advance anymore
As a solution, Kenya Airways customers will be able to book their flight and place the booking “on hold” for up to 21 days before they can make their payments.
In addition, the product offers customers protection from ticket price increases and a way to avoid penalties in case of adjustments in their travel plans.
The airline has focused on creating a model that meets the needs of its dynamic market and customers, during a time where booking confidence has been knocked by the ever-changing nature of travel in the face of Covid-19.
Regarding the launch of this new product, KQ Chief Commercial and Customer Officer, Julius Thairu said,
“We continue to develop and innovate our travel experience by placing our passenger’s needs at the heart of our actions and Time to Think perfectly represents this. As this service goes live, we want our customers to feel more confident when booking with us and enjoy the option to pay when ready”
Photo: Desslin van Gurp
